What type of warranty does KidCarpet.com offer?
Lifetime Abrasive Wear Warranty:
KidCarpet.com is the industry leader in high quality carpet and rugs for children. We guarantee that your rug will not wear more than 10% by abrasion throughout its lifetime. If it were to wear more than 10%, KidCarpet.com agrees to replace the rug subject to a usage schedule. If the same rug is not available at the time of replacement, you may choose another rug design from our web site.
Damage caused by tears, spills, pets, cuts, piling, matting, crushing, burns and improper maintenance are not manufacturing defects and are excluded. We require the original invoice or sales receipt as proof that you were the original purchaser of the rug. This warranty is nontransferable.
Serge Warranty:
Serging is the thread that is sewn around the edges of our rugs to give them a decorative finish (as opposed to loose carpet ends). The serged edges of our rugs are made to withstand the rigors of children’s environments. Unfortunately, however, it can still be damaged. Damage can result from many things, such as: cutting it with a sharp edge during opening, some types of abrasive cleaning equipment, children picking at it, etc. Therefore, our warranty on the serging is as follows: Customers can ship the rug to us at their expense (usually about $20 to $70, depending on the size). We will then repair the serging for free. We will then ship the rug back to you for free. Care must be taken not to vacuum over the serging. If you prefer, it is suggested that repairs be made using a hot glue gun at the first sign of fraying. This will prevent the serging from fraying further. Please refer to the "What You Need to Know Before You Buy" page for more details about the serging warranty.
*Free return shipping is only valid in the continental USA.
Lifetime Anti-Microbial Protection Warranty
Note: If your KidCarpet is soaked in water, the colors may run. This is not covered by warranty.