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Most (but not all) KidCarpets come with either
a Lifetime, 15 Year or 10 Year Limited Wear Warranty (depending
on the style). Please click on the "click here for quality
information" link for each product to get specific warranty
information for that product.
The serging around KidCarpets are made from
the strongest nylon on the market. Unfortunately, however,
it can still be damaged. Damage can result from many things,
such as: cutting it with a sharp edge during opening, some
types of abrasive cleaning equipment, children picking at
it, etc. Therefore, our warranty on the serging is as follows:
Customer can ship the rug to us at their expense (usually
about $20 to $40, depending on the size). We will then repair
the serging for free. We will then ship the rug back to you
at our expense. Care must be taken not to vacuum over the
serging. If you prefer, it is suggested that repairs be made
using a hot glue gun at the first sign of fraying. This will
prevent the serging from fraying further.
Note: If your KidCarpet is soaked in water,
the colors may run. This is not covered by the manufacturer's
warranty.
Please call 1-888-308-4884 if you would like
further details.
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